Refund policy

We want our customers to be happy!

If for any reason you are not satisfied with your product, you have the option and right to return your product to us within 30 days from the day you or a third party designated by you, other than the carrier, received the product. .

Right of withdrawal for consumers

(A consumer is any natural person who carries out a legal transaction for predominantly non-commercial purposes and cannot be attributed an independent professional activity)

Return policy

You have the right to withdraw from this contract within 30 days without giving reasons. The revocation period is 30 days from the day of revocation,

in which you or a third party nominated by you, other than the carrier, has taken possession of the goods, provided that you have ordered one or more goods as part of a single order and that the goods are delivered uniformly;

- in which you or a third party designated by you, other than the carrier, took or has taken possession of the last goods, if you have ordered several goods within the framework of a single order and they are delivered separately;

- at the time when you or a third party designated by you, other than the carrier, took or has taken possession of the last partial shipment or the last piece, if you have ordered goods that are delivered in several partial shipments or pieces

To exercise your right of withdrawal, you must inform us at returns@kossdesign.com by means of a clear statement (for example, a letter, a fax or an email sent by postal mail) of your decision to withdraw from this contract. You can use the attached sample revocation form, which is not mandatory.

To comply with the revocation period, it is sufficient for you to send your communication regarding the exercise of the right of revocation before the revocation period expires.

Effects of cancellation

If you terminate this contract, we will refund all payments we have received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us). , immediately and no later than 30 days from the date on which we receive notification of your termination of this contract. For this refund, we will use the same payment method that you used for the original transaction, unless otherwise expressly agreed with you; Under no circumstances will you be charged for this refund.

We may refuse to refund you until we have received the goods or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or deliver the goods to us without delay and, in any case, within a maximum period of 30 days from the day on which you inform us of the termination of this contract. This period will be considered respected if you send the goods before the 30-day period expires.

You will bear the direct costs of returning the goods.

You are only responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.

Reasons for exclusion

The right of withdrawal does not apply to contracts

- to the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or that are clearly adapted to the personal needs of the consumer

- Items on sale or that are part of a sales promotion

How can I return an item?

1. In order to make a return, the item must be unused and in the same condition in which you received it. It must also be in its original packaging.

2. Send us the completed sample revocation form by email to contact@kossdesign.comWe and we will send you the address to which you can return your product.

3. As soon as we have received and checked your return, we will send you an email to inform you that we have received your return. We will also inform you of the approval or rejection of your return.

Satisfied or money back

For items marked "Satisfied or Money Back", you have 30 days to return the unused item to us in perfect condition and in the original packaging. If 30 days have passed since delivery of your purchase, we regret that we cannot offer you a refund. To exercise your right of return, you must notify us of your wish to return the item within 30 days of delivery of your purchase by sending an email to returns@kossdesign.com. The return costs will be your responsibility.

Change (if applicable)

We only replace items if they are faulty or damaged. If you need to exchange it for the same product, email us at returns@kossdesign.com so we can send you instructions. Depending on where you live, the time it takes for your exchanged product to reach you may vary.

Items over 40 euros

If you are shipping an item over €40, you should consider a tracked shipping service or purchase shipping insurance. We cannot guarantee that we will receive the returned item.