Shipping Policy

SHIPMENT
Is there a tracking number?
Our standard shipping does not have tracking number. It arrives directly to your mailbox like a letter, without the need for a signature. You have the great advantage of being able to receive the product even if you are on vacation or away from home.
How long does shipping take?
To Ireland: 2-3 days.
To the UK: 4-7 working days.
For France: 3-5 working days.
For the rest of Europe: 5-10 working days.
To United States: 7-10 business days.
For outside Europe: 10-15 working days.
Where are shipments made from?
We ship directly from Dublin, Ireland
How much is the shipping?
Free for orders over €29.

For orders less than €29:

Ireland: €2.
United Kingdom €3.50
France €3.00
United States: €4.99
Rest of Europe: €5.00.
Outside Europe: €10.00.
I have not received my order?
Contact us: support@maisonkala.com
Why hasn't my order been shipped?
We only ship an order when we receive payment. If your payment has been successful but nothing has been shipped, please contact us info@kossdesign.com
RETURNS
How can I return my order?
We want to delight our customers. Please send us a message, support@kossdesign.com with your order number. Below we will tell you how to return your order.
How much does it cost to return my order?
Unfortunately, we are not yet able to offer free returns, so you will have to pay to return the order. Orders from Ireland can be returned with AnPost, which costs €2.
ORDERS
Can I change or cancel my order?
Unfortunately, it is not possible to change an order once it has been shipped. However, you can return the order within 30 days.